At Yosemite Gifts, we want every gift to bring joy — from the moment it’s chosen to the moment it’s unwrapped. If something goes wrong, we’re here to make it right.
We offer full or partial refunds under the following conditions:
Package Not Received:
If your item does not arrive within the promised timeframe (up to 60 days), you can request a full refund after 14 days beyond the maximum delivery window.
Damaged or Defective Items:
If you receive a damaged, broken, or defective product, please contact us within 7 days of receipt with photos, and we will arrange a replacement or refund.
Wrong Item Sent:
If you receive an item that is significantly different from your order, we’ll gladly replace it or issue a full refund.
We do not offer refunds in the following cases:
The item was delivered successfully, but you no longer want it (buyer’s remorse).
The delivery address provided was incorrect or incomplete.
The product was damaged due to misuse or mishandling after delivery.
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Simply contact our customer service team at [your support email] with your order number, a brief description of the issue, and any supporting photos. We aim to resolve all refund inquiries within 3–5 business days.
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